Privacy Policy

Last Updated: January 31, 2025

Introduction

Welcome to Rakshan Academy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (https://rakshanacademy.com) and use our online video classes for PG TRB English preparation.

Information We Collect

Personal Information

When you register for our services, we collect:

  • Full name
  • Email address
  • Phone number
  • Educational qualification
  • Payment information

Usage Data

We automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time spent on each page
  • Video viewing statistics
  • Quiz and assessment performance data

How We Use Your Information

We use your personal information to:

  • Create and manage your account
  • Provide access to our online video classes
  • Send course updates and notifications
  • Process payments
  • Respond to your queries
  • Improve our teaching materials and methods
  • Track your learning progress
  • Generate performance reports

Data Security

We implement appropriate security measures to protect your personal information:

  • Secure SSL encryption for all data transmission
  • Regular security assessments
  • Limited access to personal data by authorized personnel only
  • Regular backup procedures
  • Secure payment processing through trusted payment gateways

Cookie Policy

We use cookies to:

  • Remember your login details
  • Track your learning progress
  • Analyze website usage
  • Improve user experience
    You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party services for:

  • Payment processing
  • Video hosting
  • Analytics
  • Learning management system

These service providers have access to your personal information only to perform these tasks and are obligated to maintain confidentiality.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

Data Retention

We retain your personal information for:

  • The duration of your course enrollment
  • Required period for legal and business purposes
  • Up to 24 months after account inactivity

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Information

For any questions about this Privacy Policy, please contact us:

  • Email: privacy@rakshanacademy.com

Legal Compliance

This privacy policy complies with applicable data protection laws and regulations, including:

  • Information Technology Act, 2000
  • Information Technology Rules, 2011
  • Other applicable Indian data protection laws

Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.